Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be in the same condition that you received it — unworn or unused, with tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.
This 30-day return policy is in addition to, and does not limit, any rights you may have under the Australian Consumer Law.
Starting a Return
To request a return, please contact us at info@furtopia.au.
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.
Returns must be sent to:
Furtopia Returns
19 Fleet Street
Somerton VIC 3062
Australia
Items returned without first requesting a return may not be accepted.
For any questions about returns, please contact us at info@furtopia.au.
Damages, Faults and Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. We’ll assess the issue and work with you to make it right.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law, including any rights you may have to a repair, replacement or refund where applicable.
Items Not Eligible for Change-of-Mind Returns
Certain items cannot be returned for change of mind, including:
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Perishable goods, such as food, flowers or plants
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Custom or personalised products
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Personal care or hygiene products where appropriate
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Hazardous materials, flammable liquids or gases
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Gift cards
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Sale or clearance items
Please contact us at info@furtopia.au if you have questions about whether your item is eligible for return.
These exclusions apply to change-of-mind returns only and do not affect any rights you may have under the Australian Consumer Law if an item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.
Exchanges
The fastest way to receive a different item is to return your existing item in accordance with this policy. Once your return has been accepted, you can place a separate order for the replacement item.
If your item is faulty, damaged or incorrect, please contact us first so we can assess the appropriate solution.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or card provider may take additional time to process and display the refund in your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@furtopia.au.